FAQ's

1. What products do you sell at Vela Electronics?
We offer a wide range of electronic gadgets, including smart devices, home electronics, personal tech, and innovative gadgets to enhance your everyday life. All our products are carefully selected for quality and performance.

2. How can I place an order?
Simply browse our store, select the products you want, and click the "Add to Cart" button. Once you're ready, go to your cart, review your items, and proceed to checkout. You’ll be prompted to enter your shipping and payment details to complete your order.

3. Do you ship internationally?
Yes! We ship to select international locations. Please note that international orders may take longer to arrive, and customs duties or taxes may apply. These additional charges are the responsibility of the customer.

4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. Use this number to track the status of your order directly on the shipping carrier's website.

5. How long will it take to receive my order?
Orders are usually processed within 1-2 business days, and delivery times generally range from 5-7 business days depending on your location. Expedited shipping options are also available for faster delivery.

6. Can I change my order after it’s been placed?
Unfortunately, once an order is confirmed, we are unable to make changes. However, if you need to cancel your order before it’s shipped, please contact us as soon as possible at velaelectronics67@gmail.com, and we’ll do our best to accommodate your request.

7. What if my order arrives damaged or defective?
If your order arrives damaged or defective, please reach out to us immediately at velaelectronics67@gmail.com. We’ll assist you in resolving the issue, whether that involves a replacement or a refund.

8. Do you offer warranties on your products?
Many of our products come with a manufacturer's warranty. Warranty details are provided with the product description or packaging. For warranty-related inquiries, please contact our support team.

9. How can I contact customer support?
You can reach our customer support team by email at velaelectronics67@gmail.com. We’re here to assist with any questions or concerns you may have regarding products, orders, or returns.

10. Do you offer returns or exchanges?
Yes, we offer a 30-day return policy on most products. Items must be returned in new, unused condition and in the original packaging. For returns and exchanges, please contact us at velaelectronics67@gmail.com to initiate the process.

11. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible at velaelectronics67@gmail.com. If the order has not been shipped, we can update the address. However, once the order is on its way, changes cannot be made.

12. Do you offer gift cards?
Currently, we do not offer gift cards. However, we are always looking to improve, so stay tuned for potential future offerings